Your property manager: keeping day-to-day operations running smoothly

Your property manager is likely to be your most regular point of contact. They’re responsible for the day-to-day running of your estate, including its common areas. If something needs to be repaired – whether it’s a broken gate, a damaged fence, or a fallen tree – your property manager is the person to call.

But their role goes beyond reactive maintenance. Property managers play a key role in upholding health and safety standards, coordinating maintenance and service schedules, and overseeing service charges. They ensure communal areas are well-maintained and that the property operates safely and efficiently. To do this, they work closely with contractors, building service providers, and Mileway internal teams.

Their role is to help you navigate the practicalities of the space, whether you’ve just moved in or are several years into a long-term lease. Property managers also liaise with the credit control team should you require copies of any invoices or wish to discuss payments on your account.

As the UK’s largest provider of last mile logistics real estate – with a portfolio of approximately 50 million sq ft across around 7,000 units – we partner with a number of property management companies to help manage our assets effectively for our customers.

Your Mileway asset manager: a long-term strategic partner

While the property manager looks after day-to-day operations, your Mileway asset manager takes a broader, more strategic view.

You’re likely to speak with your asset manager when it comes to big-picture decisions, such as changing or renegotiating your lease, planning a refurbishment, or considering a larger unit as your business grows. Asset managers are also closely involved in larger improvement works, from modernising units to increasing sustainability features across a site.

Because asset managers work across a portfolio of Mileway properties, they bring a valuable perspective to your long-term plans and space requirements. They understand market trends, are familiar with other units in the area, and can collaborate with you to support your business as it evolves.

Why these roles matter

Good property management helps ensure that if issues arise, they are resolved as quickly and efficiently as possible, with minimal disruption to your business operations. And having a dedicated asset manager means there is someone thinking proactively about how your property can continue to serve your business in the future.

Our goal is not just to lease space, but to support your business growth. That’s why we work closely with experienced property management companies across the UK and invest in our own teams to support you. We are always aiming to improve our service and we welcome feedback on any of our internal teams or external partners.

If you’re not sure who your property manager is, the easiest way to find out is by checking the Mileway QuickGuide. You can also find other useful information about your lease and what to expect as a Mileway customer.