At Mileway, our goal is to ensure your property meets your requirements. Two key roles are central to this support: your property manager and your asset manager. Each has a different focus, but both are here to help make your experience with us as smooth as possible.
Your property manager: keeping day-to-day operations running smoothly
Your property manager is likely to be your most regular point of contact. They’re responsible for the day-to-day running of your estate, including its common areas. If something needs to be repaired – whether it’s a broken gate, a damaged fence, or a fallen tree – your property manager is the person to call.
However, their role goes beyond reactive building maintenance. Commercial real estate managers play a key role in upholding health and safety standards, coordinating maintenance and service schedules, and overseeing service charges. They ensure communal areas are well-maintained and that the property operates safely and efficiently. To do this, they work closely with local contractors and building service providers.
Their role is to help you navigate the practicalities of the space, whether you’ve just moved in or are several years into a long-term lease. Property managers can also liaise with the landlord’s credit control team should you require copies of any invoices or wish to discuss payments on your account.
Your asset manager: a long-term strategic partner
While the property manager looks after day-to-day operations, your asset manager takes a broader, more strategic view.
You’re likely to speak with your asset manager when it comes to big-picture decisions, such as:
- Renegotiating or renewing your lease
- Planning a refurbishment
- Considering moving to a larger unit
- Utilities management improvements
Asset managers are also closely involved in larger improvement works, from modernising units to adding sustainability features across a site.
At Mileway, because asset managers work across our property portfolio, they can bring a valuable perspective to your long-term plans and space requirements. They understand market trends, are familiar with local properties, and can collaborate with you to support your business as it evolves.
Why these roles matter
Good property management helps ensure that if issues arise, they are resolved as quickly and efficiently as possible, with minimal disruption to your business operations. Meanwhile, having a dedicated asset manager means there is someone thinking proactively about how your property can continue to serve your business in the future.
Our goal is not just to lease space, but to support your business growth. That’s why we work closely with experienced commercial property management companies across the UK and invest in our own teams to support tenants. We are always aiming to improve our service and welcome feedback on both our internal teams and external partners.
If you’re not sure who your property manager is, the easiest way to find out is by checking the Mileway QuickGuide. This onboarding guide will be delivered to you just after moving in and includes any contact information or property details you might need during your tenancy. You can also contact the Mileway team to find out more about what to expect as one of our customers.
FAQs
What is asset management?
Asset management refers to overseeing and maintaining the health of a property, not just for business continuity but also to sustain the property’s financial value. They will look after a building, along with physical assets inside or outside, to protect the property’s value.
Asset management can be essential in industries like manufacturing. It oversees all processes and ‘assets’, such as key machinery and locations, helping ensure the reliability and profitability of fundamental business processes.
Asset management tasks can include:
- Auditing the quality of building maintenance and repairs
- Organising property inspections
- Administering insurance
- Organising long-term care, maintenance, and replacement of essential equipment
- Considering improvements that will boost the property’s value, such as more energy-efficient utilities
- Organising health and safety checks to ensure compliance
There is a certain amount of overlap between asset and property management. In general, an asset manager is less connected with the day-to-day running of a property. They are instead focused on the long-term value of the property.
What is commercial property management?
Commercial property management involves the day-to-day oversight and management of commercial real estate. They frequently manage industrial or commercial properties like warehouses and offices, supporting tenants and landlords to help keep businesses running.
A commercial property manager will usually:
- Have contacts for property maintenance, security, or cleaning
- Be able to identify risks with a building to limit danger or liability
- Discuss repairs or improvements with tenants
- Address tenant disputes
- Collect rent and service charges, and dealing with arrears